2012, Doctor of Philosophy, Iowa State University
Rhetoric and Professional Communication, Human Computer Interaction
My doctorate was awarded as a cross-disciplinary degree, with co-majors satisfying both the Rhetoric and Professional Communication and Human Computer Interaction PhD programs at Iowa State University. The two programs offered a broad foundation in user centered design and user experience, including qualitative and quantitative research methods, cognitive and social psychology, technical communication, rhetorical and social theory, and visual and multimodal design.
I specialized in the social dimensions of collaborative and social software. For my dissertation, I used ethnographic methods to study how groups of users adopt and then integrate collaborative and social tools into their professional practices. The research produced a model for how groups select which tools to use, develop practices incorporating them, and then mediate those practices through their network.